Resident Services Supervisor II

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Job Code: PD23-86
Posted On:
Closing On:
Monday, 5th February 2024
Sunday, 5th May 2024
Department: Resident Services
Location: Main Office
Kensington, Md
10400 Detrick Avenue
Job Type:
Full Time
Education: 4 Year Degree
Pay Rate: Grade 23; Salary Range $63,302 to $104,685 | Salary determined by departmental budget- Offer commensurate with experience

Job Description:



This position requires aptitude for database management and program compliance/regulation.  The candidate will be the Homeless Management Information System (HMIS) Administrator for HOC, review data entry, run reports and monitor for quality assurance using WellSky's Community Services/ServicePoint and Yardi.  The position will assist in developing program policies, procedures and forms related to quality assurance and program development.   Responsible for all program reporting, metrics and HUD CoC Grant renewals.    

Responsible for supervision of unit staff; Housing Locator, Housing Specialist, and Administrative Aide and any temps working in these capacities.   

An employee in this class requires knowledge of Permanent Supportive Housing program regulations and procedures to manage the many tasks involved.  The work requires exercise of independent judgment to interpret and evaluate data or information, weigh alternatives to determine eligibility of applicants or acceptability of housing and make recommendations to the team on how to improve performance.  The employee is given overall program objectives and priorities and is expected to carry out daily activities with little supervision except supervisory assistance with unusual problems.  Guidelines are available in the form of Federal, State and local laws and regulations.  The employee's work has a direct bearing on the outcomes of the MCK Permanent Supportive Housing program.

Minimum Qualifications:

  • Must have high level computer skills (HMIS, Excel, Yardi a plus) with the ability to interpret and manipulate data
  • Minimum of one-year supervisory experience  
  • Requires a Bachelor’s degree in Business Analytics or related field with strong interest in Health and Human Services type of work   
  • Understand statistics and research methods 
  • Must have strong communication skills and positive energy 
  • Must have the ability to relate well to people of diverse backgrounds and cultures 
  • Must have familiarity with eligibility and procedures for federal and state entitlement programs
  • Must possess excellent assessment, oral and written communication skills 
  • Must have the ability to work independently, meet deadlines and exercise good judgment 
  • Knowledge of landlord tenant laws, regulations, HUD CoC programs is a plus 
  • Must have good driving record, and own transportation is required

Preferred Skills:

Preferred Qualifications:

  • Strong knowledge working in Excel or Google Sheets
  • Strong presentation skills  

An equivalent combination of education and experience may be accepted. Low income residents in Montgomery County with the above qualifications are encouraged to apply.

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. HOC promotes a drug-free workplace.

HOC conducts criminal background checks, employment reference checks, and where applicable, reviews driving records in determining suitability for employment. Selected applicants will be required to submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol test results.